You think in portfolios. Eight locations running well is not the same as eight locations running at the ceiling.
The gaps that live in a single clinic compound at the network level. Performance varies across locations. The high performers carry the average. The low performers stay invisible until something breaks. None of it shows up on the report you read every month, because the report was built to summarize what looked good, not to surface what is silently broken. CortexHQ measures every location against the same five KPIs and shows you where the variance is actually living.
Your average is masking your floor.
Multi-location operators ask the wrong question first. The right question is not how is the network performing. The right question is which location is silently dragging the average down, and by how much. The honest answer requires measurement at the location level, against KPIs that are consistent across the network, with attribution back to the specific workflow that is breaking.
In a typical multi-location group, the gap between the best-performing location and the worst-performing location is between 30 and 60 percent on the KPIs that matter. That gap is not a fact of life. It is a measurement gap masquerading as an operational fact.
01
Capture variance
The best location in your network probably captures 85 percent of inbound calls. The worst probably captures 60 percent. The 25 point difference is what a CortexHQ engagement closes. Not by hiring better staff at the worst location. By installing the same workflow at every location, measuring the result, and adjusting until the floor rises.
02
Lifecycle inconsistency
Some of your locations have a structured patient lifecycle. Some are still operating on tribal knowledge from the front desk lead. The variance shows up in retention, in reactivation, and in lifetime value. Until it is measured at the location level, it is invisible.
03
Database fragmentation
If your locations are on different PMS systems, or if data lives in different formats across sites, the network-level intelligence is fundamentally broken. You can see what each location reported. You cannot see what the network is actually doing. CortexHQ unifies the measurement layer without forcing a PMS migration.
One engagement. Per-location intelligence. Network-level visibility.
Multi-location engagements work differently than single-location engagements. The architecture is built around the structural reality that you have to manage variance across sites that you cannot physically be at every day.
Network Intelligence Layer
A monthly Network Briefing that compares every location against the five KPIs, surfaces the variance, and recommends where to focus first. This is the document that goes to ownership and to the leadership team.
See a sample Intelligence Briefing →Location Intelligence Layer
Each location receives its own Intelligence Briefing, calibrated to that location's specific gaps. The clinic manager at each site sees what is happening at their site, not a network average that obscures their reality.
Coordinated Recovery
Recovery sequences deploy network-wide, with location-level customization where appropriate. Front desk training, call coaching, and lifecycle automation are run consistently across sites so the floor rises everywhere, not just at the locations that already had the best leadership.
Two layers of intelligence. Pricing comes after the diagnostic.
Multi-location engagements are structured in two layers. A Network Intelligence Layer that produces the comparative briefings to ownership and leadership, and a per-location Intelligence Layer that handles site-level briefings and recovery sequences. The architecture stays the same across networks. The pricing is shaped to your specific situation.
We do not publish numbers on this page because pricing without context is not useful information. Network size, location count, PMS heterogeneity, and what the diagnostic surfaces all factor into how the engagement is priced. The diagnostic call is fifteen minutes. By the end, both of us know whether CortexHQ is a fit for your network. If we are, you receive a tailored proposal within five business days.
What is included
Everything in the standard CortexHQ engagement, applied at network and location levels. Plus the Network Briefing, leadership-team review cadence, and operational standardization across sites.
We are not a network reporting tool.
There are good network reporting tools. Tableau dashboards. Looker Studio builds. Practice management consultants who produce monthly KPI summaries. CortexHQ is none of those. We measure, we recover, and we brief. The work is in the recovery and the briefing, not in the report.
Thirty minutes. Five questions. The honest answer.
The diagnostic for multi-location operators starts with the same five questions as the single-location version, with the addition of one question we always ask of network operators: What is the gap between your best location and your worst location, on the KPI you care about most? If you do not know the number, the diagnostic is the conversation that produces it.
Book a diagnostic call →