Sample Intelligence Briefing
This lands on the first of every month.
Your data. Your gaps. Your next actions. Anonymised sample from a real independent audiology practice.
CortexHQ
Intelligence Briefing · Issue 04
YoY Growth
+22%
Capture Rate
74%
Recoverable Leakage
$9,240
01 · Year-Over-Year Growth · The System Is Compounding
March 2026
| Patient Contacts | 214 |
| Booking Rate | 74% |
| Cost Per Contact | $38 |
| Reactivations Booked | 18 |
vs.
March 2025
| Patient Contacts | 175 |
| Booking Rate | 61% |
| Cost Per Contact | $54 |
| Reactivations Booked | 0 |
March 2026 produced 39 more patient contacts than March 2025: a 22% increase, while cost per contact dropped from $54 to $38. The booking rate moved from 61% to 74%, meaning 27 additional appointments this month that would have been lost under the old system.
4-Month Capture Rate Trend
61%
Dec
66%
Jan
71%
Feb
74%
Mar
02 · System Performance · Revenue Per Clinic Hour and Patient Quality
| # | Metric | This Month | vs. Prior Month | Network Benchmark |
|---|---|---|---|---|
| 01 | Revenue Per Clinic Hour | $412 | +$38 vs Feb | Network avg $310, 33% above |
| 02 | Patient Quality Index | 83/100 | +4 vs Feb | Network avg 71, above benchmark |
Revenue per clinic hour is running 33% above the CortexHQ network average. The Patient Quality Index at 83 confirms the channel mix is working.
| Patient Quality Metric | This Month | vs. Feb | Network Avg |
|---|---|---|---|
| Conversion Rate (booked to fitted) | 68% | +4% | 62% |
| Premium Device Rate | 72% | +6% | 58% |
| Return Visit Rate (90 days) | 61% | flat | 59% |
| Referral Generation Rate | 11% | +3% | 7% |
| Average Selling Price | $3,840 | +$210 | $3,210 |
| Price Sensitivity Flag | 14% | -3% | 18% |
03 · Operational Health · Capture Rate and Revenue Leakage
| # | Metric | This Month | vs. Prior Month | Benchmark |
|---|---|---|---|---|
| 01 | Front Desk Capture Rate | 74% | +3% vs Feb | Target 82% |
| 02 | After-Hours Answer Rate | 91% | System active | Pre-system: 0% |
| 03 | No-Show Rate | 11%, FLAG | +3% vs Feb | Network avg 8% |
Revenue Leakage: Where the $9,240 Is Going
| Leakage Source | Amount |
|---|---|
| No-show revenue: 9 unfilled slots | $4,100 |
| Pricing objection: calls lost at step 4 | $2,890 |
| Tuesday PM shift: below-average capture | $1,540 |
| Form response lag: 4 forms over 4hrs | $710 |
| Total Recoverable Revenue | $9,240 |
04 · Lifecycle Performance · Reactivation, Reputation and Referral
| Channel | This Month | vs. Last Month | Revenue Impact |
|---|---|---|---|
| Database Reactivation | 18 booked | +4 | $69,120 est. |
| Warranty Expiring Outreach | 6 booked | +2 | $23,040 est. |
| Referral Program | 7 referred | +3 | $26,880 est. |
| Post-Fitting Recovery | 4 returned | flat | $5,800 est. |
| Google Review Velocity | 9 new reviews | +2 | 4.9 stars, 147 total |
The lifecycle engine contributed 35 booked appointments this month that did not come from paid advertising. At $3,840 average value, that is $134,400 in pipeline revenue.
05 · Three Actions Ranked by Impact
01 · High Impact · This Week
Activate Tuesday PM no-show recovery sequence.
6 of 9 no-shows on Tuesday afternoons. Add second confirmation at 2 hours. $18,400/month expected.
02 · High Impact · This Month
Expand warranty-expiring segment to 5-year devices.
Converting at 34%. 87 additional patients eligible. $113,832 pipeline opportunity.
03 · Medium Impact · This Month
Enable Saturday form-to-call routing.
4 weekend forms responded to Monday. Route to auto-call within 5 minutes. $1,420/month recovered.
Prepared by CortexHQ Intelligence Team · cortexhq.io
Next briefing: May 1, 2026
Want your own briefing?
Every number above came from one clinic. The diagnostic produces yours.