You built something exceptional. The systems around your clinical excellence have not kept up.
Your patients feel the care you deliver in the treatment room. They do not always feel it when they call to book, when they fill out a form at 9pm, or when they decide whether to come back two years later. The gaps are not your fault. They are what happens when a clinic grows past the point where one person can hold every workflow in their head. CortexHQ measures those gaps and closes them, without adding anything to your plate.
Three places revenue leaks in single-location clinics.
We have measured every type of independent hearing healthcare practice across North America. Solo audiologists. Owner-operator clinics with three providers. Established practices that have been running for thirty years. The gaps appear in the same three places, every time. The dollar amounts vary. The pattern does not.
01
Front desk capture
In an independent practice, this is rarely a staffing failure. It is a workflow failure. Your front desk is doing six jobs at once and there is no system catching the call that comes in during a hearing test.
02
Form response time
The patient who fills out your form at 9pm Tuesday is gone by 8am Wednesday if they hear from a competitor first.
03
Database reactivation
In an independent practice, this is often the largest single revenue opportunity in the entire operation, and it is invisible until someone measures it.
We build the system. You see the results.
CortexHQ is not a tool we hand you. It is an operating layer we install and run inside your clinic. Your team continues doing what they do well, patient care, clinical excellence, the relationships that built your practice. We handle the infrastructure that catches what is slipping through.
Measurement
Within fourteen days of starting, you have a Baseline Dashboard showing your actual performance against the five KPIs that determine whether revenue is being captured or lost. This is the diagnostic. It tells both of us where to focus first.
Recovery
Once the gaps are identified, we deploy the recovery sequences that close them. Missed calls trigger automated callback workflows. Forms get answered within fifteen minutes regardless of when they come in. Dormant patients receive structured reactivation campaigns calibrated to where they are in their decision cycle.
Briefing
Every month, you receive an Intelligence Briefing from a member of our team. Not a dashboard you log into. A document that summarizes what the data is telling us, what we are doing about it, and what the next decision is. Twenty minutes to read. Decisions, not data dumps.
See a sample Intelligence Briefing →One accountable partner. Pricing comes after the diagnostic.
CortexHQ replaces five to nine vendor relationships in a typical independent practice. The list usually includes call tracking, CRM, email automation, reputation management, paid advertising vendor, marketing agency, and one or two miscellaneous tools that have been around so long nobody remembers why they are still being paid.
Pricing is shaped to your specific clinic and what the diagnostic surfaces. We do not publish pricing on this page because pricing without context is not useful information. The diagnostic call is thirty minutes. By the end, both of us know whether CortexHQ is a fit. If we are, you receive a tailored proposal within 48 hours. If we are not, you receive a written summary of the conversation and we part on good terms.
What is included
Everything. Platform access, intelligence briefings, recovery sequences, lifecycle automation, reputation management, call coaching, dashboard maintenance, and an accountable team member who knows your clinic.
What is not included
Quarter-to-quarter renegotiation. The price is the price. The scope is the scope. We hold both.
Five things CortexHQ is not.
- We are not a marketing agency. We do not run ads optimized for clicks. We measure outcomes against revenue.
- We are not a CRM. The CRM you have stays. We layer intelligence on top of it.
- We are not a phone system. Your phone system stays. We measure what happens on the calls.
- We are not a dashboard you log into. The work is done in the briefing, not in the dashboard.
- We are not a contractor you manage. We are an operating partner. We bring the work to you, not the other way around.
Thirty minutes. Five questions. One number.
The diagnostic is structured. We know what to ask because we have asked it across 121 practices. By the end of the call, you know whether CortexHQ is the right fit for where your clinic is right now. We part on good terms either way.
Book a diagnostic call →